Airline Reviews

Published on September 11th, 2015 | by The Flights Watcher Guy

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British Airways Review

British Airways Review
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British Airways Review

Flying is a fun way to explore the world and different cultures. Travelling really opens up one’s mind to a number of possibilities and makes people tolerant of others’ backgrounds. Taking a trip immerses you even more once you realize that the world is a place filled with a great variety of people who can inspire you in many different ways.

History of British Airways

British Airways was founded on March 31rst, 1974 through a merger of British Overseas Airways Corporation, British European Airways, Cambrian Airways and Northeast Airlines. 59 year-old Keith Williams, ACA has been its CEO since January 2011, having joined the company in 1998. Interestingly enough, Williams possesses a degree in Medieval History and Archeology from Liverpool University and is also a Chartered Accountant. British Airways has a history of cabin crew disagreements and his handling of most company skirmishes has been praised by some critics.

Williams is eager to be remembered as a leader who values his people. He has dealt with many publicized airline scandals and his main concern is to really respect the rights and needs of his staff. Since then, various measures had been taken to solve internal problems most of which had been successful.

CEO of British Airways

Keith Williams, CEO of British Airways, sees to his people. Here, he’s with their company’s coat of arms.

According to its Customers

People were really satisfied with all the free room they had in their seats and the great customer service. The higher flight classes get the most enthusiastic comments considering the good dining and entertainment options they come with and most passengers say that they got a great deal for their money. In fact, they often recommend British Airways in public forums. Tripadvisor reviewers usually say that they’d use British Airways again in the future.

Getting Online

Its formal-looking website, dominated by a large image of a local  tourist attraction in the United Kingdom, is immediately impressive . Having options for lowest to flexible ticket types certainly helps. It even includes a High Life travel article section and inflight high life magazine for all of its passengers. It also features top destinations on the site’s main page and Travel News under the Information heading making navigating the site really interesting.

You can check in online and check your flight status. In British Airways, you can get a claim to make up for the expenses incurred by a flight’s disruption. Apply for a refund through Manage my Booking or call their contact centre. Calling them is also the option about refunds regarding cancelling your flight if you called within 24 hours from the original booking.

British Airways has an Executive Club in this order: Blue, Bronze, Silver, Gold; you collect the Club currency Avios and perks increase as you go up the tiers. All of them have Members-only offers and the Bronze, Silver and Gold clubs allow you to select your plane seat.

Even travelling guide dogs get their own cabin free of charge here to better accommodate persons with disabilities. Their free mobile app has the highest rating in the market. They’ve got telephone numbers and email forms on their Help and contacts index.

Their Brilliant Customer Service

True to CEO Keith William’s vision of honouring his staff, they in turn also provide great service to their customers and have been described as accommodating and thoughtful. They’re also pretty efficient and professionally circulate personal letters and compensation when problems arise. As Williams deals with tricky airline issues his customer service employees also do their best to assist. Their self-service option is particularly admirable and generally, British Airways gets a lot of glowing reviews.

The airline offers the following flight classes: First, Club World and Club World London City (Business Class),  Club Europe (Business Class), World Traveller Plus, and World Traveller, Euro Traveller, UK Domestic. For First, Club World, World Traveller Plus and World Traveller (Economy), customers can plan their desired meals 30 days-24 hours before their flight. British Airways serves their traditional afternoon tea on the interim for Economy dining, First Class fliers are served chocolates and a cheese selection and have an English Breakfast.

British Airways food ReviewBritish Airways food Review

Food at the British Airways: Economy and First class. They serve some traditional English meals and other snacks, the dining particularly is highly praised.

One big perk inflight is their onboard shopping: you get big savings on a variety of products which get delivered directly to your plane seat. As with the rest of British Airways services, news and passenger planning take center stage. In entertainment, fliers get the latest and most popular movies, international TV series and documentaries.

British Airways in-flight entertainment Review

Some of their latest in-flight entertainment technology

British Airways seems to have covered the whole gamut of possibilities that face any international traveller which contributes to their reputation as a leading global carrier. Aside from their website having an extensive list of information about various topics such as their alliances and other fun articles, they’re also really into people. British Airways won Best Airline in 2014 and Best Airline in Western Europe in 2015 at the Business Traveler Awards.

The airline has a fleet size of 295, making it the largest airline based in the United Kingdom and one of the world’s largest. Its main hub is at London-Heathrow, nearby is the base of the airline at Waterside.

Contact information

  • Website URL: www.britishairways.com
  • Contact number: +44 20 8738 5050
  • Contact Email: media.relations@ba.com
  • Fax Number: +44 20 8738 9947
  • Head Office Address: PO Box 365, Harmondsworth, West Drayton, Middlesex, UB7 0GB, UK

Final Words on British Airways

British Airways isn’t one to disappoint. United Kingdom’s largest airline prioritises its people and its customers and based on their official website’s appearance, they’re one for building trust and loyalty in them. Reviewers compliment all the various amenities that they receive in flight and their reputation in offering self-service helps their position as one of the best in the world. A lot of other things can be seen on their site and all the perks that come with flying with them are really impressive. Hope you found this British Airways Review informative and decide to come back for our other online travel agency reviews in the future!

British Airways Review The Flights Watcher Guy
Rating
Customer Service
Food and Entertainment

Summary:

4.2


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About the Author

I love travel, but what I love the most is finding and sharing good flight deals to future travellers!



3 Responses to British Airways Review

  1. Richard Payne says:

    Thnx! This is great.

  2. Dionne P. says:

    Great illuminating review. All in all, I’m pretty satisfied and got what I needed. Wonderful!

  3. Valerie says:

    Hmmm, looks really great. You make it sound really good and I was convinced from the very beginning about this. Thanks!

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