Published on September 29th, 2015 | by The Flights Watcher Guy0
Online travel agencies are a great resource of information. From them, you can search and access a number of travel services that you wouldn’t even have imagined before. Because of this, they remain lucrative as some people still want their businesses done the professional way. Travel won’t run out of the demand for websites that can score a deal for you.
In this Hotels review, we look at a hotel booking service that has a solid website and a mix of reviews online. After you read this Hotels review, you decide whether its merits can help it sustain its position in the media and among customers.
The Origins of Hotels.com
Hotels.com is a travel website that you can use to book hotel rooms online or through the telephone. It is a hotel booking service which was launched in 1991.
Johan Svanstrom is the President of Hotels.com, Venere.com and Expedia Affiliate Network. He co-founded and was previously CEO of Freefund which matched university students with employers and companies. Svanstrom speaks 4 languages and possesses a BA in Business Administration, Master’s of Science in Economics and an MBA from the Stockholm School of Economics.
President of Hotels.com Johan Svanstrom
The site was About.com’s 2013 Reader’s Choice Awards for Best Hotel Booking App. Hotels.com also took home a Bronze Lion at the Cannes Lions International Festival of Creativity for its Obvious Choice advertising campaign.
Most recently, the company recognised its highest reviewed and best ranking hotels in one of their programs. These properties attained a score of 4.5 or higher based on customers’ reviews. For more information about the top hotel accommodations, check this link: http://www.hotels.com/hotel-deals/topreviewed/.
What Customers Have to Say About It
According to this Hotels review, some customers who had used the website had some issues with their refund. They apparently sometimes have to cancel a booking and then eventually find out that the hotel doesn’t refund. This leads to complaints that the site should have made a bigger point to set these information together. When you do contact them, their customer service representatives are ambivalent and say that it has nothing to do with hotels.com.
Others warn to avoid the discounts and deals which they offer, which according to them, complicate the whole process and could be the source of hidden surcharges. Most people online simply advise you to look for a third party provider or book directly with a hotel.
A Look at Their Website
Visiting their website’s homepage at hotels.com, you’ll be immediately greeted by a large image of a room’s interior. It certainly is fitting for the site and is highly visually appealing.
You can search for hotels, check in and check out and look at the Hotels.com Rewards featured in one of ther upper tabs. They promise you that for two minutes of signing up you will receive a free night at one of their affiliated hotels worldwide. Whether or not the user will be impressed with this is another matter, but the offers are alluring and make you think if there are any hidden fees or attachments.
They also feature today’s most popular hotel deals and recommend cities to you for further information. At the bottom, you can sign up for their latest offers by e-mail and enjoy “secret prices” at their apps.
Overall, according to this Hotels review, we see that the site comes across as “untrustworthy.” They seem to care little about damage control and often their transactions with their customers lead to serious financial episodes that surely mar their reputation.
- Website URL: hotels.com
- Contact number: 0800 783 2390
- Head Office Address: 10440 North Central Expressway, Suite 400, Dallas, Texas 75231
This Hotels review looked at the website’s appearance and customers’ comments. Most feedback were rather negative, but considering how much more users are out there, you don’t have to trust too much into what review sites talk about. They could certainly recreate their reputation as they come across as a little cold. This is one aspect that they could definitely fix, as in terms of apps and advertising, they’ve been winning big.
It depends on you to make your decision about this hotel booking service. Some can easily find another website with better deals and better customer support. But Hotels.com has its good sides. What are the strong and weak points to consider when using Hotels.com?