Airline Reviews

Published on October 5th, 2015 | by The Flights Watcher Guy

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JetBlue Review

JetBlue Review
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JetBlue Review

JetBlue plane Review

Flight by plane is not only a simply wonderful thing to behold and experience for yourself. It also has so many advantages that outweigh its disadvantages. It is the cheapest alternative for transportation, compared to cars. When you look outside your plane window you can see landmasses and tops of high objects. Flying really makes one feel alive while being cost-efficient.

This JetBlue review looks at an American low-cost airline from its origins, people’s comments about it and how its official website looks like. We hope that by the end of this JetBlue review, you would have formed your own opinion about it too.

Where it Came From

JetBlue is the fifth largest airline in the United States of America. JetBlue was started in August 1998 in Delaware and began operating on February 11, 2000. It was founded by David Neeleman, back when it was still called “New Air.”

Its President since January 1 2014 is Robin Hayes. He has been its CEO on the other hand since February 16, 2015. He has been with JetBlue since August 2008. Hayes was educated at the University of Bath.

JetBlue CEO Review

JetBlue’s CEO Robin Hayes

JetBlue’s main base is a the John F. Kennedy International Airport. It has around 17,000 employees and operates under the slogan, “You Above All.” It was a fleet size of 211 and flies to 97 destinations.

J.D. Power 2015 North America Airline Satisfaction Study awarded JetBlue with its 11th consecutive Customer Satisfaction survey wherein for the first time in history, a low-cost carrier scored past 800 points out of 1,000.

People’s Comments on It

Problems with JetBlue remain with its punctuality, with some passengers having had to wait some time due to delays. Another thing, as we see in this JetBlue review, is their customer service. They remain rather ambivalent towards their fliers. Passengers feel disappointed and angry with the treatment that they receive and wish them to be more desirous in dealing with others.

Their staff usually brush them off or make uncalled-for decisions like recruiting a security officer to help oversee the issue. Many find that this is unnecessary and they surely had lost customers this way.

Looking at its Website

As we see in this JetBlue review, their website is relatively appealing with a blue and orange theme that’s sure to wake people up.

JetBlue site Review

You can manage your trip and plan your flights here. Planning includes arranging your flights, getaways. hotels, cars, cruises and deals. At around the middle of the website are the Top 10 vacation deals.

You can watch 36 channels of FreeDirecTV at your seat. They have a wide array of TV shows for choose from to keep you busy. You can also pick from their long list of available snacks for your convenience, even if some may not be available all the time. Their Eat Up boxes and cafe are up for purchase too.

JetBlue entertainment ReviewJetBlue snacks Review

Their rewards program is called TrueBlue. Its tiers are Blue, Blue Plus, Blue Flex and Mint. People who use Blue Inc, a booking tools for businesses, can earn TrueBlue points as they go. For further information and updates about JetBlue airlines, please check out their Twitter account here.

Contact information

  • Website URL: www.jetblue.com
  • Contact number: +1 800 538 25 83
  • Contact Email: corporatecommunications@jetblue.com
  • Fax Number: +1 718 709 3621
  • Head Office Address:  118-29 Queens Blvd, Forest Hills, New York, 11375, USA

In Conclusion

As this JetBlue review saw, the airline should warm up in terms of customer service. They could definitely improve in that arena, whether on land or on air. Many people notice their approach to customers and this doesn’t improve their reputation. Going the extra mile to help really makes a difference.

They have little to deal with in other aspects of doing business. They only need to focus on their weak points if they want their customers to continue building trust and positive reviews about them online.

JetBlue logo Review

What do you think of this JetBlue review? Would you be willing to try flying JetBlue in the future? See for yourself and tell us more here.

 

JetBlue Review The Flights Watcher Guy
Rating
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Service

Summary:

3.5


User Rating: 0 (0 votes)


About the Author

I love travel, but what I love the most is finding and sharing good flight deals to future travellers!



One Response to JetBlue Review

  1. Todd B. says:

    yup,. if you don’t want to lose customers, better do something about your customer service. But JetBlue sounds like a comfy airline.

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