Online travel agency reviews justfly-logo

Published on April 20th, 2018 | by The Flights Watcher Guy

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JustFly Review 2018

JustFly Review 2018
5 (100%) 1 vote

Today we’re going to be looking at the online travel agency, JustFly.com. They are an American based company that serve customers internationally. We’re going to be digging into how trustworthy, reliable and how good their prices and service is. The biggest thing that we’ll be using to determine their legitimacy is looking at what their actualy customers have been saying about them. It can be difficult to see what real people are saying about them because the internet is filled with un-verified reviews and so that’s why we’re only going to be pulling reviews from a trusted source, Feefo.com which requires customers to provide verification via booking or invoice number before posting their review.

JustFly Reviews 2018 on Feefo

On Feefo JustFly has acquired a total of 10,451 reviews with a total score of 4.1 stars out of a possible 5. Let’s take a closer look at what some of their customers have been saying about them.

The first Justfly review that we’ll look at came from a customer from Hawaii who gave their overall experience 5 stars. They claimed that after comparing with other online travel agencies and airlines that JustFly provided them with the best overall price. They had an unspecified issue which required them to call JustFlys customer service line but they found the service representative to be very helpful in resolving their issue. The only complaint they had which we found difficult to understand was that they had to pay to book their seats. This could possibly mean that they felt as though it was more work to book through JustFly rather than directly through the airline but they concluded  by stating that whatever extra work they found themselves having to do to get their ticket was worth the price they paid through JustFly. Here’s the exact quote:

“Their recommendations are spot on – best deals at the top of the list with options below. Checking other sites and airlines direct JustFly has proven to have the best price. I called customer service to ask about seats and they were helpful too. I don’t like it that I have to pay to book seats, so it causes me more work, but it’s worth it for the price. Living in Hawaii we have to fly everywhere and it seems that the airlines take that for granted and charge us more.”

 

The next JustFly review comes from an unknown yet verified customer who found that JustFly had the best rates out of all the other online travel agencies that they compared against and also found the booking process to be simple and straightforward.

Here’s what they had to say about their experience:

“So much less headache for the best rates. I had stumbled upon justfly as I was contemplating a flight and they let me know when prices dropped. Once it came time to book I already knew what I was looking at in prices and despite going through many other competitor sites they still had the best price and easiest to follow booking information.”

 

Next, we’re going to look at their reviews on the massive review behemoth “TrustPilot”. It’s another reliable review platform that requires customers to provide documentation before posting their review thus making it fair for both the customer and the company. JustFly has accumulated a total of 136,935 reviews on TrustPilot which is just massive and their overall rating is an impressive 5 stars. Let’s have a  look at what some of their customers are saying on TrustPilot.

The first Justfly review that we’ll look at on TrustPilot is from a customer named “Michael”, he found that JustFly was able to provide a price 1/3rd of what its competition was providing and enjoyed how simple the process was.

Here’s what Michael had to say about the experience:

“I went on Line at the last moment to get a flight. It was 1/3 the price of the other sites and easy to negotiate with simple instructions, including getting boarding passes etc.
I am really happy with Justfly and will certainly use them for future flights”

The next review comes from “Abdul Quereshi” who gave his experience 5 stars. He found the service to be very user friendly with simple to follow instructions. The prices were competitive and here is his exact review for Justfly.

“Easy and user friendly reservation system, quick confirmation, simple to follow instructions.
Above all very competitive price.
I liked it and will definitely recommend friends and family members to use JustFly for all future travels. 
I and my wife are frequent flyers between SFO and YYZ 
If I get the reward I will be the luckiest among all, to be a VIP on JustFly.”

 

Overall JustFly does well with it’s customers. We can see that in real customer testimonials but it is a widely known fact that they take extensive measures to ensure their customers are happy and that their prices are competitive.


JustFly Reviews – Their Prices

We keep seeing that customers rave about Justfly prices and so we decided to do a little A/B testing of our own. How we do this si by chosing a flight path and flight dates and then searching that information on JustFly as well as a few of its competitors.

In the first example we searched a round trip flight from LAX to NYC from May 1st to May 15th 2018 on JustFly.com, Cheapoair.com and Expedia.com.

Cheapoairs price – $230.56

Expedias price – $246.00

JustFlys price – $227.70

We can see that in this comparison that JustFly is considerably cheaper than Expedia and slightly cheaper than Cheapoair ($3). We did other comparisons as well but will not post them as the article length would be much too long, we just wanted to show one example of our findings but within the US, JustFly comes back invariably as cheaper than its competition. We ask that you don’t take our word for it and for your particular flight do the comparisons yourself. Websites like Kayak.com do this quite well.

All in all we’re giving JustFly a 5 star rating, the company does a very good job keeping its customers happy with its excellent service and low prices. We thank you very much for reading this JustFly review article and hope to see you back to read our other reviews.

 

Safe travels!


About the Author

I love travel, but what I love the most is finding and sharing good flight deals to future travellers!



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