Published on September 3rd, 2015 | by The Flights Watcher Guy1
Connections determine an Online Travel Agency’s reputation. An OTA should be able to gain the trust of their partner companies if they want to stay alive as an online travel agency. Credibility is key to success, reliable information defines whether an OTA is good or bad.
Priceline.com is one of many OTA’s, so are they reliable or not?
Origins and Ownership
Priceline.com was founded in 1997 and was operational in 1998, their main office is on 800 Connecticut Avenue, Norwalk, Connecticut, USA. Paul J. Hennessy became the official Chief Executive officer of Priceline.com on April 1st, 2015. He was the former chief marketing officer of booking.com from 2013 to march of 2015.
Priceline.com’s parent company is the Priceline group located in Norwalk, Connecticut, USA.
What people are saying
According to the latest online reviews, Priceline seems to be in tip-top shape. On trustpilot.com, the agency manages to garner an 8.8 rating from over 16,000 reviews. Priceline.com gained loyal customers with thier reliable offers and good service accomodation.
However, on consumeraffairs.com Priceline.com was lucky enough to score a one star rating. Somehow, they didn’t satisfy some customers who had conflicts with their car rental arrangements. It seems that some people felt they were ever charged and paid 4 days service for a 3 days transportation service. Sudden changes in hotel and flight prices happens in matter of seconds. One guy was surprised that the rate for a hotel increased by the time he entered his name, address, and credit card.
Priceline.com is pretty plain compared to most OTA websites. Customers can search and book flights online, they can also check their flight status, and even manage their itinerary. Hotel and Car rentals arrangements are pretty easy to procure, just like most OTA websites, Priceline presents promos for cheap flights and various other travel related packages. Priceline also displays pictures of their promoters, mostly artists, one is the beautiful Big Bang Theory star, Kaley Cuoco-Sweeting and William Shatner became a spokeperson for Priceline.com in 1997.
Their customer service phone line is open all day long for the entire week. Customers are given access to FAQs and can even ask their own question for a more specific question. They have email service but no live chat support. Unfortunately, there were complaints about their customer service being rude and passive toward customers.
Priceline.com’s contact information:
- Website URL: http://www.priceline.com/
- Contact number:1-877-477-5807
- Head Office Address:800 Connecticut Avenue,Norwalk, Connecticut
Looks like Priceline.com is somewhere in the middle, their reputation is allright mixture of happy and frustrated customers as well as everything in between. So, do you like to gamble?