Published on September 24th, 2015 | by The Flights Watcher Guy1
Online travel agencies are in a state of flux in terms of survival on the web. They compete with a large number of other well-known sites. Actually joining the industry as a newbie can be challenging. If you are well-prepared to take on these obstacles, you’ll surely have a shot of running a smooth business.
It is important that travel websites learn how to innovate. It’s best to improve on your main points for better search results. It is through this, that you’ll truly get ahead of your competitors. As we see in this Travelguru review, making some changes to your offerings can really help your website soar.
How it Started
Travelguru was founded by Mr. Ashwin Damera and Mr. Ganesh Rangaswamy in May 2005. It’s a travel website based in Mumbai, Maharashtra, India. With it, you will also be able to book other travelling services such as hotels and vacation packages.
It is one of the earliest businesses of its kind in the country. Travelguru.com covers the most choices of possible hotels for their customers. In the year 2006, it started offering hotel bookings.
Its CEO and co-founder Ashwin Damera conceived Travelguru with fellow Harvard Business School student Jarad Fisher. It was in Harvard that he pursued his MBA. Chennai-born Damera is a chartered accountant with varied interests in finances and the aviation industry.
Ashwin Damera is Travelguru.com’s co-founder.
This Travelguru review sees that the travel website gets an average score on ratings. Its customers sometimes are surprised by the hotels which they encountered. They note their poor quality. These rooms weren’t what they had expected.
Coordinating with Travelguru reveals that their customer support could need some improvement. Travelguru’s end seems to take a long time to solve issues. They can benefit from being more accommodating and professional.
Also, they should take more care and time on perfecting their core businesses which include booking. We had seen in this Travelguru review that actually booking a service has its implications. Some customers go as far as get stranded without a room and eventually move to a different hotel. Others, meanwhile, generally feel discouraged and frustrated.
According to this Travelguru review, one can see that they have a colourful, straightforward site. It’s easy to navigate through the homepage. Its layout is effective in providing its users with a simple design.
You can check on a large number of hotels from India and all over the world.Similarly, they offer holiday packages worldwide and special deals. Under their Deals section, you can look up their recommended destinations.
If you want to access a variety of travel-related topics, this site is perfect. They have a best-price guarantee and access to deals from more than 40, 000 hotels in India. Further information take the form of deals in your inbox which you can sign up for online. For this, you’ll have the alternative to call too. Their official blog churns out the freshest articles about travelling, culture and trends..
Their website is fine as it is, but most problems lie with Travelguru’s actual service. It’s mostly concerning poor quality and customer support that bothers their customers. In the end, they feel they can not trust the website again after their negative experience.
- Website URL: http://www.travelguru.com/
- Contact number: +91 92111 77444; Head Office + 91 22 42754800 / 700
- Contact Email: email@example.com; firstname.lastname@example.org
- Fax Number: 91 22 4030 4809
- Head Office Address: Travelguru.com, 802, 8th Floor, ‘ C ‘ Wing Eureka Towers, Mindspace. Link Road, Malad (West), Mumbai – 400 064
This Travelguru review looks at one of India’s most well-known travel websites. Despite its popularity, it doesn’t deliver perfect services. This is expected of any site and Travelguru simply needs to tweak its customer support’s quality. When they complete their operation tasks, they should constantly prioritise quality.
There are no major problems with this site, despite its mostly negative reviews online. Their main weaknesses are in their actual businesses and these could easily be remedied.
What do you think can be done to improve Travelguru.com’s performance?